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FREQUENTLY ASKED QUESTIONS​​​​


Tickets

  • My parent/friend bought my ticket, what should I do? ​
    • Please ensure that in the ticket box next to the product you buy, you input your name so that we have the correct details on file. This will help to avoid unnecessary confusion, delays and saves administration time for our ticketing team.
  • ​My friend/parent bought me a photo/autograph ticket, as a gift is that O.K?
    • ​​Please be aware that your friend or parent must input your name on the ticket holder name section of the payment screen.  This will save any confusion as to whom the ticket is for and we can trace your convention ticket badge number.
  • ​I’ve paid for my ticket and got a receipt but no ticket?
    • Everyone who buys a ticket through our website should receive a receipt from our website provider that the transaction has been successful. EarperCon UK will send you an acknowledgement confirmation email e-ticket direct to the email address provided. EarperConUK will then send you a further email with details of your ticket, your name, ticket type and ticket number. This is what you will require to bring to the convention with you in exchange for your pack. We aim to have your email to you within 5 -7 working days of purchase. Please allow time for this to occur before seeking assistance. If after this time you have not received anything, please email tickets@earperconuk.com, tell us when you bought the ticket, whose card was used, what ticket(s) you bought and we will check our records.
  • ​​I have bought two or more entrance tickets for my partner/husband/wife/child/etc, how do I tell you whose name should be on the other tickets?
    • Please complete the ticket name box on the payment screen. This will save on delays to receiving tickets.
  • I want to come to EarperCon and I am under 16, is this O.K?
    • ​All people attending EarperCon, who are under the age of 16, must be accompanied by a fully paying adult at all times.
  • ​I want to bring/accompany a child to the convention, how do I do this?
    • ​Children's tickets are available to purchase. For each ticket required, proof of each child's date of birth must be emailed to info@earperconuk.com for verification purposes.
    • If the child is aged 0-6, they will qualify for a free ticket, provided they are accompanied by a full paying adult.
    • If the child is between 7-15, you will need to buy a child ticket, alongside the adult ticket. If you are 16 already or will be at the time of the event, then you must purchase an ADULT ticket.​
  • ​What do I need to bring with me to registration?​
    • Your confirmation email printed out or on your mobile device. You must also bring photo ID which matches the name exactly as is printed on your e-ticket. This is essential for the security of all at the convention. ID should be either a driver’s licence or a passport or a photographic ID card of some description showing your date of birth [e.g. your student union card, age confirmation card, travel card, work security pass etc.]

Autographs

  • What payment methods can I use?
    • You can pay by debit/credit card.
  • When will autographs go on sale?
    • Autographs sales will be notified in due course.​
  • Are there limits for autographs?
    • Yes, limits per guest will be advised when autographs go om sale.
  • What can be autographed?
    • ​​The items to be autographed can only be one of the following;
      1. The printed photo taken with the guest at the convention [photos will be done before autograph sessions take place].
      2. A printed cast photo which will be sold at the convention by EarperConUK. These will be high quality promotional photos given to us by the appropriate representative.
      3. Any personal item you wish to bring. However, please note that this should not be a large or cumbersome object. It should also be appropriate and not cause undue offence or cause the guest to feel uncomfortable to sign. EarperConUK staff will inspect each personal item to ensure it meets these restrictions.
  • When will autographs go on sale?
    • Autographs sales will be notified in due course.​
  • Are there limits for autographs?

              Yes, limits per guest will be advised when autographs go om sale.

  • How do the autographs work?​
    • You can only go into the autograph room once over the full weekend, and therefore see each individual guest once in order to get your autographs. You will not be allowed to go through the autograph process multiple times.
  • Will I receive confirmation of my purchase?​
    • Yes, you will receive a receipt from our shop and this is your proof of purchase. You will not receive a further email from EarperConUK.


 Photographs

  • When will photographs go on sale?
    • ​Photograph sales will be notified in due course.
  • What payment methods can I use?
    • You can pay by debit/credit card.
  • ​Will I receive confirmation of my purchase?
    • Yes, you will receive a receipt from our shop and this is your proof of purchase. You will not receive a further email from EarperConUK
  • ​​How many photos can I buy?
    • Limits per guest will be advised in due course.
  • Can I buy a photograph for someone else?
    • Yes, you can, this will count against their photo limit as above and you must ensure you put their name on the ticket purchase 
    • If you are buying photographs for yourself and someone else, we ask that you do them as separate transactions to avoid confusion.​
  • ​My child is coming with me to EarperCon, how do I buy photo ops for them?
    • ​You will be able to buy Child rate photos for all guests (bar bonus guests) at half the price of an adult ticket, from the shop. Please ensure you select the appropriate "Child Photo Ticket" and where applicable, select from the drop down menu, the guest you want your child to have their photo with. Please note that such tickets are for the child + guest only to appear in the photo. If both adult and child wish to be in the same photo, you must therefore hold both an adult photo ticket + child photo ticket for that guest (under 6's are free in the adult picture)
  • Are photographs limited?
    • There will be an overall limit on every type of photograph and we shall issue notifications via our social media channels if a photograph is close to being SOLD OUT.
    • We aim to try and ensure everyone has the photographs they wish but due to time constraints we have to limit photographs.
  • Are photographs transferable or refundable?
    • No, unfortunately as per our terms and conditions, photographs are not transferable or refundable.
  • What happens if I have a photograph with a guest and the guest cancel?
    • ​We certainly would hope that this situation does not arise but, in the instance, that it does, we would be looking to transfer your photograph, to one of the same value with another guest or guests.
  • How any people can I have in my photo?
    • You can have a maximum of 2 attendees per photo. Each attendee in the photograph must have purchased a photo ticket. If you require any more in the photograph, please contact us to discuss.
  • What size are the photo print outs we will receive?
    • Your photo will be 8” x 10”.
  • When will I receive my photo?
    • We will aim to have everyone’s photo printed ready for autograph sessions. However please understand this is not guaranteed, if something happens out with our control.
  • Can we do poses in the photograph?
    • Yes, you can as long as the guest is comfortable with the pose and it is not anything inappropriate. No lifting or kissing is permitted. Poses are subject to time constraints. Please have your pose idea ready in time for your photograph due to limited timescales.
  • Can I bring props for my photograph?
    • Yes, you can, please show the item to a member of our crew for approval prior to your photograph and please do not bring any real weapons or sharp objects. The use of props is subject to the guest’s agreement for the photo and time constraints.
  • Can I chat to the guests at the photograph session?
    • Photograph sessions are very busy and we aim to have everyone through as quickly as we can to ensure they have the photographs they wish. To do this we need attendees to be prompt when having their photo taken. There is no problem with a quick hello, thank you or good bye but please respect your fellow attendees who are in the queue and please do not engage in long conversations with the guest during photos.
  • Can I give gifts or letters during photograph sessions?
    • This is not permitted during these sessions, we will have a post box for letters that will be given to the guests at the end of the convention. We will also have a table available for you to leave gifts, which again will be given to the guests at the end of the convention
  • Where can I collect my photographs?
    • We will have a dedicated desk where you can collect your photographs, this will be manned by a member of our crew who will hand your photographs to you. After your photograph is taken you will be provided with a ticket which you should hand in exchange for your photographs.
  • Are children allowed in photographs?
    • Children under 6 are permitted in the photograph with the adult free of charge.
      Children aged 7 up to 16, who are in possession of a child ticket, will be required to purchase the child photo ticket available on our shop.
  • When will I know to go for my photograph?
    • Photographs will be called by badge type. There will be boards around the whole floor advising what badge type, numbers and guest photograph is happening.
  • What if I have to leave early or I am only coming for one day and need my photos done sooner?
    • We ask attendees to bear in mind the event is for the full weekend and whilst we do our best to accommodate everyone we cannot guarantee to put people in front of the queues. Please contact a member of the crew if for any reason you are in this position.


Refund/Transfer Policy

EarperConUK has a strict no refund policy so please do not ask, as a refusal can offend.


  • If I can no longer attend the convention can I transfer my ticket or Earp It forward?
    • We understand that buying tickets so far in advance can result in people being unable to attend the convention due to various factors. With that in mind during the month of Marchand JuneONLY, we will allow people to transfer convention tickets, into another individual’s name. In order that this can be done officially it must be approved by contacting EarperConUK in the first instance and we shall issue a transfer form for both the seller and buyer. EarperConUK will not be responsible for the financial aspect of the ticket transfer. Once both parties have completed the transfer form and have resolved payment then, we shall transfer the ticket name by issuing a new ticket number. The original ticket number will become null and void.
    • Please note that we cannot permit the transfer of photo/auto or meet and greet tickets.


Video and photography by attendees

  • Is videoing/photographing allowed during the panels?
    • Yes, you can take photos during the panels and we ask that there is no flash photography after the first 5 minutes. Please be courteous to other attendees who are there to enjoy the panels. We ask that you do not bring camera tripods.
    • Any videoing in the main hall, autograph rooms, photo rooms or meet and greet events is STRICTLY PROHIBITED. Any attendee found ignoring this rule will be given one warning and required to fully deleting the offending material. If the attendee is caught doing it a second time, they will be escorted off the premises and forbidden from return. Their convention ticket will immediately be forfeited and NO refund will be given.​
  • If I see the cast walking around the venue, can I take a photo with them?
    • No, unfortunately not, this is not permitted. Please respect the cast members’ privacy and allow them some space whilst they are moving about the convention area.


General Questions

  • Accessibility
    • EarperCon is dedicated to making sure that everyone who attends our event has a fantastic weekend. If you have any special requirements, please email us on info@earperconuk.com with details of your requirements at least 2 months before the convention date. Please be advised that we will require some written proof such as a PIP award, medical letter or a blue badge as evidence. Upon receipt of this we will be more than happy to accommodate you and assist where we can. Please be advised that this may include providing seating for you during queuing and does not necessarily mean you will be put to the front of the queues.​
  • Gift Policy
    • ​​One of the questions we are asked on a regular basis is regarding the bringing of gifts for the cast. One of the issues is that, as we are in the UK the cast are flying internationally, which does restrict their luggage space. If you wish to bring a “small” gift, then you may do so. Can we please ask that this be left on the table beside the post box for the letters people want to give and they shall be passed to the guests at the end of the day in the green room. Please do not pass gifts during photos/autos/M&G’s as it takes up too much time.
  • Do I have to book a room direct with the hotel?
    • The Marriott Hotel provide us with a booking link where attendees can receive a discounted rate. This will be posted on our website as son as it becomes available.​
  • Are there volunteer positions? ​​
    • Nearer to the convention we will post on our website for applications for volunteers.
    • You must have a convention ticket to apply to be a volunteer.​
  • Can I be a vendor?
    • We will be having vendor tables at the event and we will post on our website with full details in the near future.



Always follow instructions given by EarperConUK Crew at all times. In the event of any problems, concerns or issues, please find a crew member and ask for assistance.