​​​Who are/is EarperCon?
EarperCon is run by a group of volunteers working in their spare time to bring together what we truly hope will be *the* convention for Wynonna Earp. We are all massive fans of the show and have experience working at conventions and major festivals. For more info please visit the “who are we?” page. The overall director of EarperCon UK is; Elisabeth Blanco-Carrasco [LLB].

  • My parent/friend bought my ticket, what should I do?​
    • Please ensure that in the ticket box next to the product you buy, you input your name so that we have the correct details on file. This will help to avoid unnecessary confusion, delays and saves administration time for our ticketing team.
  • ​My friend/parent bought me a photo/autograph ticket, as a gift is that O.K?
    • ​Please be aware that your friend or parent must input your name on the ticket holders names section of the payment screen.  This will save any confusion as to whom the ticket is for and we can trace your convention ticket badge number.
  • ​I can't come to EarperCon but I've bought an autograph ticket that my friend will use to get me the autograph, is this O.K?
    • ​We regret that this is not possible. Anyone wishing to have a photo or autographs MUST also have purchased a convention ticket first. 
  • I’ve paid for my ticket and got a receipt but no ticket?
    • Everyone who buys a ticket through our website should receive a receipt from our website provider that the transaction has been successful. EarperCon UK will send you an acknowledgement confirmation email e-ticket direct to the email address provided. EarperConUK will then send you an email with details of your ticket, your name, ticket type and ticket number. This is what you will require to bring to the convention with you in exchange for your pack. We aim to have your email to you within 5 -7 working days of purchase. Please allow time for this to occur before seeking assistance. If after this time you have not received anything, please email tickets@earperconuk.com, tell us when you bought the ticket, whose card was used, what ticket(s) did you buy and we will check our records. Please do not get in touch before this time has elapsed as our ticketing team are very busy and won’t be able to reply any quicker.
  • ​I have bought two or more entrance tickets for my partner/husband/wife/child/etc, how do I tell you whose name should be on the other tickets?
    • Please complete the ticket name box on the payment screen. This will save on delays to receiving tickets.
  • ​I want to come to EarperCon and I am under 16, is this O.K?
    • ​All people attending EarperCon, who are under the age of 16, must be accompanied by a fully paying adult.
  • ​I want to bring/accompany a child to the convention, how do I do this?
    • ​Children's ticket are available to purchase. For each ticket required, proof of each child's date of birth must be emailed to info@earperconuk.com for verification purposes.
    • If the child is aged 0-12, they will receive a free child entrance ticket, alongside the adult ticket.
    • If the child is between 13-16, you will need to buy a child ticket [please click here to buy], alongside the adult ticket. If you are 16 already then you must purchase an ADULT ticket.
  • ​What do I need to bring with me to registration?​
    • Your confirmation email printed out. You must also bring ID which matches the name exactly as is printed on your e-ticket. This is essential for the security of all at the convention. ID should be either a driver’s licence or a passport or a photographic ID card of some description showing your date of birth [e.g your student union card, age confirmation card, travel card, work security pass etc, etc].
  • What is included in my ticket?​​​​​​
    • Purgatory = Provides for one autograph from each cast member (excluding any bonus guests). The item to be autographed will not be provided by EarperCon UK. It must be one of the three items as outlined below. 
    • ​Black Badge = Includes the above and one SINGLE photo with one SINGLE CAST member (excluding any bonus guests). The item to be autographed will not be provided by EarperCon UK. It must be one of the three items as outlined below.
    • Peacemaker = Includes one autograph from each cast member (excluding any bonus guests) and one group cast photo. The item to be autographed will not be provided by EarperCon UK. It must be one of the three items as outlined below.​
  • What can be autographed?
    • ​The items to be autographed can only be any of the following;
    1. The printed photo taken with the guest at the convention [photos will be done before autograph sessions take place].
    2. A printed cast photo which will be sold at the convention by EarperCon UK. These will be high quality promotional photos given to us by IDW Entertainment/Cast Agents.
    3. Any personal item you wish to bring. However, please note that this should not be a large or cumbersome object. It should also be appropriate and not cause undue offence or uncomfortableness for the guest to sign. EarperCon staff will inspect each personal item to ensure it meets these restrictions.
  • How do the autographs work?
    • You can only go into the autograph room once, and therefore see each individual guest once in order to get your autographs. You will not be allowed to go through the autograph process multiple times.
    • The number of autographs permitted per guest is as follows; this includes any free autographs included in your ticket type: Dominique and Katherine = x2 autographs each. Emily, Varun, Tamara and Melanie = x3 autographs each. Tim = x5 autographs.
    • You will be able to purchase more autographs online or at the event (if available) over the free ones included in your ticket type however you will not be able to purchase more than the numbers outlined above, per guest.
    • Regardless of how many autographs you purchase you will still only be able to go through the autograph room once over the full weekend.

  • When will photographs go on sale?
    • Photographs will go on sale on our website from the 1st March 2018 at 8:00PM UK time.
  • What payment methods can I use?
    • You can pay by debit/credit card, or apple pay. 
  • ​Will I receive confirmation of my purchase?
    • Yes, you will receive a receipt from our shop and this is your proof of purchase. You will not receive a further email from EarperCon.
  • Do I need to print the receipt and bring it to the convention with me?
    • ​You can show the receipt on your mobile device or a printed copy, when you arrive to register at the convention you will receive a pack which will have all your photo tickets you have purchased printed for you and included in your pack.
      Please do not lose your photo ticket.

  • How many photos can I buy?
      On total over the weekend you can buy a max of 2 single photos for each of the guests. You must remember if you have a Black Badge Ticket you need to include your free photo in this limit. For instance, if you have Katherine as your free photo choice you can only buy one more single photo with her for the convention.
      You may buy one of each type of DUO photo only over the full weekend.
      You may buy a maximum of one group photograph over the whole weekend. For instance if you have a Peacemaker ticket you cannot buy a group cast photo as you have one free with your ticket.
      These limits apply over the full convention and not per day.

  • Can I buy a photograph for someone else?
    • Yes, you can, this will count against their photo limit as above and you must ensure you put their name on the ticket purchase (beside the address would be best).
      If you are buying photographs for yourself and someone else we ask that you do them as separate transactions to avoid confusion.
  • My child is coming with me to EarperCon, how do I buy photo ops for them?
    • ​You will be able to buy Child rate photos for all guests (bar Tim Rozon) at half the price of an adult ticket, from the shop. Please ensure you select the appropriate "Child Photo Ticket" and where applicable, select from the drop down menu, the guest you want your child to have their photo with. Please note that such tickets are for the child + guest only to appear in the photo. If both adult and child wish to be in the same photo, you must therefore hold both an adult photo ticket +child photo ticket for that guest (under 12's are free in the adult picture)
  • Are photographs limited?
    • There will be an overall limit on every type of photograph and we shall issue notifications via our social media channels if a photograph is close to being SOLD OUT.
      We aim to try and ensure everyone has the photographs they wish but due to time constraints we have to limit photographs.
  • Are photographs transferable or refundable?
    • No, unfortunately as per our terms and conditions photographs are not transferable or refundable.

  • What happens if I have a photograph with a guest and the guest cancel?
    • We certainly would hope that this situation does not arise but, in the instance, that it does we would be looking to transfer your photograph to one of the same value with another guest or guests.

  • How any people can I have in my photo?
    • You can have a maximum of 2 attendees per photo. Each attendee in the photograph must have purchased a photo ticket.
      (Children under 12 are not included in the limit).

  • What size are the photo print outs we will receive?
    • Your photo will be 8” x 10”.

  • When will I receive my photo?
    • We will aim to have everyone’s photo printed ready for autograph sessions. However please understand this is not guaranteed if something happens out with our control.

  • Can we do poses in the photograph?
    • Yes, you can as long as the guest is comfortable with the pose and it is not anything inappropriate, no lifting or kissing is permitted. Poses are subject to time constraints. Please have your pose idea ready in time for your photograph due to limited timescales.

  • Can I bring props for my photograph?
    • Yes, you can, please show the item to a member of our crew for approval prior to your photograph and please do not bring any real weapons or sharp objects. The use of props is subject to the guest’s agreement for the photo and time constraints.

  • Can I chat to the guests at the photograph session?
    • Photograph sessions are very busy and we aim to have everyone through as quickly as we can to ensure they have the photographs they wish. To do this we need attendees to be prompt when having their photo taken. There is no problem with a quick hello, thank you or good bye but please respect your fellow attendees who are in the queue and please do not engage in long conversations with the guest during photos.

  • Can I give gifts or letters during photograph sessions?
    • This is not permitted during these sessions, we will have a post box for letters that can be given to the guest at the end of the convention. We ask that you do not bring gifts as the guests have limited luggage space to take items home.

  • Where can I collect my photographs?
    • We will have a dedicated desk where you can collect your photographs, this will be manned by a member of our crew who will hand your photographs to you. After your photograph is taken you will be provided with a ticket which you should hand in exchange for your photographs.

  • Will we have digital photographs?
    • Digital photographs will be available on our website for you. Each attendee will be provided with a password to access the page and obtain their photographs. Please do not share this password with anyone else or download any other photographs other than your own. We will provide details after the convention has finished when these will be available.

  • Are children allowed in photographs?
    • Children under 12 are permitted in the photograph with the adult free of charge.
    • Children aged 12 up to 16 who are in possession of a child ticket will be required to purchase the child photo ticket available on our shop.

  • When will I know to go for my photograph?
    • Photographs will be called by badge type. There will be boards around the whole floor advising what badge type, numbers and guest photograph is happening.
    • We will also update this on our twitter page.
    • We are looking into other methods so that no one misses being called for their photographs.

  • What if I have to leave early or I am only coming for one day and need my photos done sooner?
    • We ask attendees to bear in mind the event is for the full weekend and whilst we do our best to accommodate everyone we cannot guarantee to put people in front of the queues. Please contact a member of the crew if for any reason you are in this position.

Please note that our attendees who have disabled badges will go through photographs first when their badge types are called. Please ensure that you find your allocated crew member who will guide you through. Photo ticket sales will be released in batches in order that we may monitor the numbers being sold. We will have 2 photograph rooms side by side and 2 photographers. You must hand your photo ticket to the member of crew at the door to have your photograph taken, once your photograph has been taken you will be handed your photo collection ticket and guided out of the room by a member of crew.

Do and Don’ts during the convention.

  • Do not interrupt a guest as they are moving around the venue.
  • Do not ask for a selfie with the guest whilst they are moving around the venue.
  • Do not video the guest as they move around the venue or ask them to appear in a video.
  • Do not follow guests into areas that are out of bounds.
  • Do not attempt to video any of the events; e.g. panels, meet & greets, photo ops, whilst getting autographs, during any workshops etc.
  • Do not Periscope or live stream any of the events.

  • ​Do have lots of fun!
  • Do interact with us on our social media sites.
  • Do take lots and lots of photos at the convention with your friends, including all the new ones you will make. Feel free to send them to us and we might just put them up for all to see during the disco!
  • Do take part in the raffles/competitions.
  • Do have questions for the guests during the panels.
  • Do tweet about the convention before, during and after!
  • Do Cos-Play if you want. The best one(s) gets a prize at the end of the convention.
  • Do have a boogie down at the disco.
  • Do ask the crew and volunteers for assistance if you get stuck.

Always follow instructions given by EarperCon UK Crew at all times. In the event of any problems, concerns or issues, please find a crew member and ask for assistance.