The London Heathrow Marriott Hotel

15th - 17th September 2017

FAQ

Who are/is EarperCon?

EarperCon is run by a group of volunteers working in their spare time to bring together what we truly hope will be *the* convention for Wynonna Earp. We are all massive fans of the show and have experience working at conventions and major festivals. For more info please visit the “who are we?” page. The overall director of EarperCon UK is; Elisabeth Blanco-Carrasco [LLB].
 
Tickets

  • I bought my ticket but used my parents/friends PayPal account, what should I do?​
    • Please email us immediately at info@earperconuk.com, tell us: whose account was used to make the purchase, what the transaction number is, what type of ticket(s) did you buy, whose name should be on the ticket and which email address we should send the e-ticket(s) to. This will help to avoid unnecessary confusion, delays and saves administration time for our ticketing team.
  • ​My friend/parent bought me a photo/autograph ticket, as a gift is that O.K?
    • ​Please be aware that for security reasons, all tickets are issued in the name given to us by PayPal. If someone wants to buy attendee a ticket as a gift, they will not be able to do so. Each Photo/Autograph ticket must be in the name of the person on the ticket itself. Therefore we strongly urge gift givers to provide the recipiant with the monetary means to buy the ticket themselves directly with EarperCon UK
  • ​I can't come to Earpercon but I've bought a autograph ticket that my friend will use to get me the autograph, is this O.K?
    • ​We regret that this is not possible. Anyone wishing to have a photo or autographs MUST also have purchased a convention ticket first. As all tickets sold are in the PayPal payer's name, it will not be possible to get an autograph for someone other then the named individual on the ticket
  • I’ve paid for my ticket and got a PayPal receipt but no ticket?
    • Everyone who buys a ticket through PayPal should receive notification from PayPal that the transaction has been successful. EarperCon UK will send you an e-ticket direct to the email address PayPal gives us.
      EarperCon aims to have your e-ticket to you within 5 working days of purchase. Please allow times for this to occur before seeking assistance. If after 5 working days you have not received anything, please email info@earperconuk.com , tell us when you bought the ticket, whose PayPal account did you use, what ticket(s) did you buy and we will check our records. Please do not get in touch before this time has elapsed as our ticketing team are very busy and won’t be able to reply any quicker

  • I have bought two or more entrance tickets for my partner/husband/wife/child/etc, how do I tell you whose name should be on the other tickets?
    • ​Please email us at info@earperconuk.com and tell us what you have bought, the PayPal transaction number and in whose name the other tickets should be. This will save on delays to receiving tickets
  • ​I want to come to EarperCon and I am under 16, is this O.K?
    • ​All people attending EarperCon, who are under the age of 16, must be accompanied by a fully paying adult. 
  • ​I want to bring/accompany a child to the convention, how do I do this?
    • ​Children's ticket are available to purchase. For each ticket required, proof of each child's date of birth must be emailed to info@earperconuk.com for verification purposes.
    • If the child is aged 0-12, they will receive a free child entrance ticket, alongside the adult ticket.
    • If the child is between 13-16, you will need to buy a child ticket [please click here to buy], alongside the adult ticket. 
  • ​What do I need to bring with me to registration?​
    • Your e-tickets printed out, those being your convention ticket and any ‘additional’ autograph/photo sessions. You must also bring ID which matches the name exactly as is printed on your e-ticket. This is essential for the security of all at the convention. ID should be either a driver’s licence or a passport or a photographic ID card of some description. [e.g your student union card, age confirmation card, travel card, work security pass etc. etc.]​
  • What is included in my ticket?
    • Purgatory = Provides for one autograph from each cast member, the item to be autographed will not be provided by EarperCon UK. It must be one of the three items marked below. 
      Black Badge and Peacemaker = includes the above and one SINGLE photo with one SINGLE cast member.
      This ‘included’ photo may not be used for Duo or Cast photo opportunities.

 Photos and Autographs

Please note that for security reasons, bags may not be permitted into the autograph or photo sessions rooms. Cloakroom facilities will be provided and you will receive a ticket to enable you to collect your bag later on.

For those with Black Badge/Peacemaker tickets, EarperCon will be contacting you very soon with a form to complete, prior to the convention, to choose which guest you would like your single person photo with. An e-ticket will be ready for you to collect at registration, which you will then be required to present to the staff in charge of photos/autographs, as the appropriate time.

Photos
  • If you wish to have your photo taken with another cast member or you wish to have a DUO/Cast photo, you will need to buy the appropriate ticket from our website. [please click here for further information]
  • You may purchase up to an additional three photos/guest/day, giving you an overall total of six single cast photos during the whole convention. There are no restrictions to the amount of Duo combination photos you buy
  • You must present the appropriate photo e-ticket to hand over in exchange for the photo opportunity at the appropriate time. This e-ticket must match records held by Earpercon and you may be asked again for ID to verify that you are entitled to that photo.
  • You must have a ticket for each individual photo you want taken.
  • If you wish to have two or more people in the same photo (to a maximum of 5, including yourself) you EACH must have an individual ticket for a photo with that cast member. You will be allowed to strike different pose each time the camera clicks and then choose which ones you wish to have printed.
  • Duo photos have a maximum limited of three people in the photo
  • All photos will be printed out and available for collection. One photo per person. If you want multiple copies, then you will need to pay for each additional photo. In the instance of a group photo, you may all chose one pictures *each* to be printed out.
  • Please always follow the directions of the staff on duty at all times.

Autographs
  • Each convention ticket enables you to get one autograph from all the cast on one single item. This item does not necessarily have to be exactly the same one for each autograph you receive, however only one item with one autograph from a guest is included in your ticket.
  • If you have a second item you wish to have autographed or you want a guest to sign the same item more than once, then you MUST buy the appropriate additional autograph ticket.
  • You will be able to buy 8x10 printed cast photos at the convention, however these will be limited so, please plan in advance to purchase these.
  • Guests will only autograph up-to a maximum of three items, including the free one. These items can only be either of the following;
    • The printed photo taken with the guest at the convention. [photos will be done before autograph sessions take place]
    • A printed cast photo which will be sold at the convention by EarperCon UK. These will be high quality promotional photos given to us by IDW Entertainment/Cast Agents.
    • Any personal item you wish to bring. However, please note that this should not be a large or cumbersome object. It should also be appropriate and not cause undue offence or uncomfortableness for the guest to sign. EarperCon staff will inspect each personal item to ensure it meets these restrictions.
  • Please always follow the directions of the staff on duty at all times.
  • During autograph signing you may not take photos or selfies with the cast. Additionally no videoing is permitted during these times.

Gifts
Unfortunately, we regret that we have been specifically asked by the cast for people not to bring them gifts. Whilst they love the generosity and thoughtfulness of their fans, as they are flying out of the country, they will not have spare luggage capacity to take gifts home with them.
The cast have asked us that in lieu of gifts, if fans could please donate to charity on their behalf.
Anyone who attempts to give them a gift may well find the gift is confiscated and given to charity instead.

Convention schedule.
  • Peacemaker ticket holders – registration will be at 4pm on the Friday 15th
  • Black Badge/Purgatory ticket holders - Some registration will take place after all the Peacemaker tickets have been registered. Otherwise registration will commence at 8am on the Saturday/Sunday
  • The convention starts at 9am Saturday/Sunday and will close at 6pm 
  • Each day will start with a main Panel talk with all the guest in the main hall. The day will then be divided up into autograph sessions, photo session, mini – meet and greets, small panel talks etc.
  • There will be a disco with live DJ on Saturday night from 8.30pm until 12:30pm
  • A fully detailed schedule will be available at the time. We will always try to ensure there are no clashes between the different sessions.

Friday Meet and Greet 3 course meal
  • The meal itself will start at 6.30pm in the main hall.
  • The meal is a three-course meal. Please advise ahead of convention starting if you have any dietary requirements.
  • Drinks are not included with the meal. These will need to be paid for direct to the hotel.
  • You will be seated at a round table along with 10 other attendees. There will be one seat left empty.
  • Once everyone’s meal is finished, the guest will come and sit at your table individually and you will have a maximum of 15 minutes with each guest.
  • Please do be mindful of others on your table and allow everyone to be able to ask a question.
  • You are reminded that selfies or videoing of the event is not permitted
  • You may not ask for autographs from the guests during this time.
  • The 15 minutes is a maximum and will not be extended. Once that time is up, the guest will move to another table

Food and Drink
  • The Marriott hotel has several eateries and vending machines on site.
  • There will also be a ‘tuck shop’ style shop in the foyer of the convention which will be selling beverages (hot and cold), crisps, chocolates, sandwiches etc
  • There are also several eateries in the local area of the hotel
  • We will be serving moko-cocktails (non-alcoholic cocktails) during the disco on the Saturday evening.
  • Alcoholic beverages: These may be purchased within the hotel however, they will not be for sale at EarperCon itself. You will be allowed to bring in alcohol to the disco at the discretion of security.

Do and Don’ts during the convention
  • Do not interrupt a guest as they are moving around the venue
  • Do not ask for a selfie with the guest whilst they are moving around the venue
  • Do not video the guest as they move around the venue or ask them to appear in a video
  • Do not follow guests into areas that are out of bounds.
  • Do not attempt to video any of the events; e.g. panels, meet & greets, photo ops, whilst getting autographs, during any workshops etc.
  • Do not Periscope or live stream any of the events.

  • Do have lots of fun!
  • Do interact with us on our social media sites
  • Do take lots and lots of photos at the convention with your friends, including all the new ones you will make. Feel free to send them to us and we might just put them up for all to see during the disco!
  • Do Take part in the raffles/competitions
  • Do have questions for the guests during the panels.
  • Do tweet about the convention before, during and after!
  • Do Cos-Play if you want. The best one(s) gets a prize at the end of the convention
  • Do have a boogie down at the disco
  • Do ask the staff and volunteers for assistance if get stuck

 Always follow instructions given by EarperCon Staff at all times. In the event of any problems, concerns or issues, please find a member of staff and ask for assistance.